Brighton College Vietnam (BCVN) is part of the Brighton College family of schools, delivering a world-class British education to pupils aged 3-18. At BCVN, we nurture pupils to become the best version of themselves, guided by our core values of Curiosity, Kindness, and Confidence. Our school is committed to the highest standards of education and service, ensuring a welcoming and professional experience for all.

We are seeking a dedicated and personable Admissions and Customer Care Officer to join our team, with a primary focus on teleconsultation to engage prospective families and promote school visits. The role also involves managing the front desk, providing a professional and welcoming experience for all visitors.

Role Overview

We are seeking a proactive, personable, and service-oriented individual to join our team as an Admissions & Customer Care Officer. This role is primarily focused on delivering excellent customer care (80%) and supporting key admissions functions (20%). You will be the first point of contact for visiting families and incoming enquiries - ensuring all interactions reflect BCVN’s high standards of professionalism, warmth, and responsiveness.

Key Responsibilities

A. Customer Care & Client Service (80%)

• Reception & Front Desk Duties
  • Serve as the first point of contact for all visitors, providing a warm and professional welcome.
  • Maintain the reception area to reflect the high standards of BCVN.
  • Manage front desk operations, including inbound calls, walk-in visits, and email enquiries.
• Inquiry & Complaint Handling
  • Respond to general enquiries and escalate complex matters to appropriate team members or management as required.
  • Collaborate across departments (academic, pastoral, operations, etc.) to resolve issues or provide accurate responses.
  • Support the Leadership Team in addressing complaints, tracking outcomes, and ensuring timely follow-up.
• Client Experience Monitoring
  • Conduct periodic client satisfaction surveys and capture parent feedback across touchpoints.
  • Identify recurring issues or improvement areas and compile monthly reports for management.
  • Monitor and update procedures, tracking systems, and service guidelines to enhance overall effectiveness.

B. Admissions Support (20%)

• Assist with tour bookings, assessment day logistics, and event set-up to ensure a positive visitor experience.
• Support administrative tasks such as data input, CRM updates, and filing of admissions-related documentation.
• Provide backup support for Admissions Officers during peak periods.

Who We Are Looking For:

• Strong interpersonal and communication skills, with the ability to remain calm, courteous, and professional at all times.
• Confidence in engaging with families both in person and via telephone/email.
• Ability to handle sensitive situations with discretion and empathy.
• Detail-oriented with good organisational and follow-up skills.
• A team player who can liaise across departments to ensure client issues are resolved thoroughly and efficiently.
• Fluent in Vietnamese and proficient in English (spoken and written).
• Prior experience in front desk, customer service, administration, or education service environments is an advantage.

Why Join BCVN?

Be part of a globally recognised international school. Work in a professional and high-standard environment. Gain valuable experience in admissions, administration, and customer service. Competitive salary and a dynamic, supportive workplace.